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CSU: ITIL v3 Service Knowledge Management System (SKMS)

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Antlers, Oklahoma

CSU: ITIL v3 Service Knowledge Management System (SKMS)

Thank author of this post/commentThis video introduces the concept of the service knowledge management system (SKMS) asexplained in the ITIL v3 volume Service Transition. The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these. As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality. ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the US Patent and Trademark Office.
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• learning • multimedia • students • aids • study • video • multimedia technology • web based • real time • study aids • knowledge • management system • knowledge management •
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